Training

In after-sales services, which are indispensable for the sector, we once again demonstrate our customer-oriented approach and provide the best service and spare parts. We provide service at your workplace with our specially designed service vehicles with our equipped technical staff. With our completely differentiated service compared to our competitors, we extend the life of the machine and ensure that it is used with maximum efficiency. Providing after-sales services in a professional manner significantly increases the profitability of companies. In particular, the pricing of spare parts (which constitutes approximately 60 percent of the after-sales turnover) is of great importance. While a perfect spare part pricing should be based on value, parts are evaluated based on certain criteria and spare parts are classified according to different impact factors in the light of the evaluation results. The most important feature that makes this method practical is that it is partially automated. It can be said that many machine manufacturers have made significant investments in recent years to create a self-sufficient service structure. It is known that service departments and even separate service companies have been established for this purpose. While the importance of after-sales services compared to sales and other functions was discussed in the past, today the importance of service is unquestionably accepted by everyone. At this point, it can be discussed whether separating the service organization from the others brings value for the customers and to what extent an integrated organizational model can provide successful service. After Sales Service (Maintenance Repair Etc.) Assembly (Installation and Operation) Spare Parts and Accessories Supply Education (All Kinds of Education) Consultancy service Software Services Automation More important than the form of organization is the creation of excellent and holistic service processes. Therefore; installation and loading, spare parts supply and stock, on-site maintenance service, service repair and complaint/return processes constitute the focus of companies in this regard. Excellence is achieved if all these processes are fast, robust and cost-effective. This can be achieved by acting in line with customer demands, minimizing unnecessary coordination and interfaces, and optimizing information system support. On the other hand, it is essential to create performance measurement indicators with the highest transparency for excellence in service services. These indicators are; overall business success (such as turnover, profit); processes (such as total time, capacity utilization, installation time); It can be grouped under four main headings: customers (such as customer satisfaction, complaints) and employees (how intensely they work).